Our team of development and IoT professionals follow the Agile development methodology for this project. To collect crucial details and understand the core IoT operations, we went on-site.
As a result, we had an in-depth understanding of the client’s requirements and challenges.
Different Apps for handling Multiple IoT Devices
For managing the in-house operations, we installed various IoT devices to scan the products and place them on the right conveyer belt, leading to the fleet vehicle. Every device was running on a different operating system, and for accessing, configuring, maintaining, and updating them, our client was using multiple applications.
The primary requirement was to have a single application where all the IoT devices are listed, and administrators have access to modify their work. Our client wants to eliminate the complexities of using different applications particular to a single device.
No Customer Portal
The organization did not have any online portal where customers could input their queries, track their parcels, and request a pickup. Every customer has to call or email them for such purposes.
It was affecting their revenue, productivity, and customer satisfaction. Also, it delays the pickups due to misplacement of the order details. To prevent such incidents in the future, our team has a detailed meeting to provide consultation, helping our clients have a clear sight of their need for an online customer portal.
Inaccurate Fleet Tracking
Our client has a large fleet of trucks, delivery vans, and other company vehicles to pick up parcels from customers and transport employees from their stops to the working area. Every vehicle has a GPS, engine health analyzer, accelerometer, and some more IoT devices for real-time tracking.
Most of the vehicles support ODB (On Board Diagnostic) connection, we have tried to implement one generalized solution that talks with an ODB device attached inside a vehicle and it provides various analytics and real time data of vehicle like current speed, location, engine status, coolant, and oil status.
This solution enabled us to communicate with any third-party systems, mainly our own custom solution. Our client was also facing the main drawback of fleet devices’ incompatibility with the third-party software they were using in the warehouse. They want to link the fleet with the customer portal and at the employee’s end to provide real-time updates.
It will help the employee manage the data and perform the appropriate next step if the customer faces any problem. In addition, it will reduce the support team’s workload, as previously, they have to contact the driver or another warehouse employee to update the current status.
In addition, our client wants to enable alerts and notifications for the fleet management department to service the vehicles at the right time and send alerts to emergency services if any accident or unusual happens.
Parcel Management in Warehouse
With their previous system, our client was having difficulty managing the parcels, as there was the probability of packing goods in the wrong sack. There was no definite system to provide an id to every parcel and move it to the proper dispatch gate.
Our client demanded a system handling scanning, packing, and moving parcels inside the warehouses. Also, the client wants to adjoin a separate interface for administrating urgent deliveries.
Difficulty in Retrieving Real-time Updates
Employees of the logistics company have to update all the data manually, whether it’s financial information or dispatch updates.
With the rapidly evolving market, the enterprise started analyzing a decrease in their customers and for retaining them, a new system providing up to the minute was the basic necessity.
Moreover, our client added a requirement to adjoin machine learning to create accurate graphs and charts and support the organization in making better decisions.
There are different sections in the warehouse, and each department has its workforce. Our client demanded software that can track the attendance of the human resource, calculate their leaves and update the salary in the database.
It will help the finance department to have a better understanding of the company’s expenditure. Furthermore, the logistics company requires an OTP-based delivery system to ensure that the legitimate person has got the parcel.
Data Security and Digitization
Securing the customer data was one of the primary requirements of our associate. Daily, they deal with extensive personal information, such as name, address, and mobile number.
Our ally wants to embed advanced security mechanisms to ensure customers that their data is in safe hands and that only authorized persons have access to it.