Poor Communication Mechanism
Effective communication is the fundamental pillar of an e-procurement system, and our client was facing challenges in maintaining the relationship with their stakeholders.
For sending notification messages, emails, and automated scheduling replies, they were using external tools, making the whole process more time-consuming.
In addition, the software was unable to show notifications to staff members, delaying transaction approvals and compliance verifications.
The main priority of our client was to have in-built features to automatically alert the employees and their customers about failed and successful transactions.
Also, the system should securely transfer the data to authorized people and update the same in the database.
Lack of Insight and Analysis Tools
Having the ability to evaluate real-time data can help improve decisions and budget management. While evaluating the business requirements, our team learned that the client was using external tools to generate the reports and supply documentation.
In addition, the client copied and pasted the data into a tool for evaluating it.
To optimize this process and save time, our associate demanded a top-notch analysis mechanism that automatically retrieves the data and provides real-time reports to the user.
Non-complying with NIST and ISO Standards
Nowadays, it is compulsory to comply with all the necessary NIST, ISO, and government guidelines to smoothly perform business operations.
Our client was using an outdated third-party e-procurement system, not aligning with the latest regulations to trade online. They were facing complexity in enhancing internal controls, profit, and audibility.
In addition, there were high chances of facing penalties and legal actions from the government authorities.
To prevent any legalities in the future, our client needed software fulfilling all the essential protocols, guidelines, and standards.
Manual Data Entry
All the information was input manually into the system for onboarding and contract management procedures, and then the administrator had to upload it to the server.
Also, the customers were sending requests in the mail, and tracking the inquiry became a significant challenge for the client.
For solving this issue, we suggested having a customer-facing platform through which they can send their requests, and it will automatically get updated. In case of complaints and queries, the system will assign it to the appropriate person, and its logs will be saved for precisely tracking.
Incompatible with Mobile Devices
The system was only accessible over Windows desktop computers and browsers. Whenever someone tries to open it on a mobile browser, the loading speed increases, and the interface cannot adjust itself as per the screen size.
As a result, stakeholders were unable to perform their actions appropriately. And, during the Covid time, it also affected the company’s remote working.
The main goal to mitigate this challenge was to develop a cross-platform compatible application that can run on any device with any operating system and screen size.